Responsible Gambling at
bently88
At bently88, we believe gambling should always be an enjoyable pastime — never a source of financial distress, anxiety, or harm. This page outlines the tools, policies, and resources available to every Malaysian player on our platform, because your wellbeing genuinely matters to us.
Gambling Is Entertainment — Not a Financial Plan
bently88 is committed to building a gaming environment where responsible gambling is not a footnote — it is a core design principle. We build our platform for Malaysian players who want to enjoy live dealer games, EPL sports betting, Liga Super Malaysia odds, and casino slots as a form of entertainment, not as a way to solve financial problems or escape personal difficulties.
Problem gambling can affect anyone, regardless of age, income level, or gaming experience. Recognising this, bently88 provides every registered player with a full suite of responsible gambling tools — deposit limits, cool-off periods, session reminders, and permanent self-exclusion — built directly into the account dashboard, not buried in a support ticket queue.
We enforce a strict 21+ age policy across every product we offer. We actively work to detect patterns that may indicate problem gambling behaviour. And we maintain a dedicated responsible gambling section within our support team, available 24/7 via Live Chat in English, Bahasa Melayu, and Mandarin.
If you are ever in doubt about your gambling habits — or those of someone you know — this page is a starting point. Please read it carefully and use the tools available to you.
"Responsible gambling is not about playing less. It is about playing safely, within your means, with full awareness of the risks — and knowing when to stop."
Know your limits before you play. Set a budget — an amount you are genuinely comfortable losing — before opening any game session. Treat it as the cost of entertainment, not as an investment. bently88's deposit limit tools can help you enforce that budget automatically.
Tools Built Into Your bently88 Account
Every tool listed below is accessible directly from your bently88 account settings. You do not need to contact support to activate standard limits — though our team is always available if you need help configuring them or want to escalate a concern.
Requesting Self-Exclusion on bently88
Self-exclusion is the most powerful responsible gambling tool available on bently88. If you feel your gambling is becoming difficult to control, we strongly encourage you to use it. Here is how the process works:
Contact Our Support Team
Reach our 24/7 Live Chat team or email us at [email protected]. Tell the agent you want to request a self-exclusion. You do not need to explain yourself in detail — simply stating your request is sufficient.
Choose Your Exclusion Duration
Select a minimum 6-month exclusion, a 1-year, 2-year, or 5-year exclusion, or a permanent exclusion. We recommend erring on the longer side. Extensions are always possible; early reversals are not.
Exclusion Is Applied Immediately
Your account is closed and login access is revoked within minutes of your request being confirmed. Any pending withdrawals of real-money balance will be processed normally.
Records Are Retained Securely
bently88 retains your exclusion record for the duration of the exclusion and beyond, to prevent re-registration under a different account. This is an important player protection measure.
Reactivation After Expiry
At the end of your exclusion period, reactivation requires a deliberate written request and a 7-day reflection period before access is restored. Permanent exclusions cannot be reactivated.
⚠️ Recognising Problem Gambling
Problem gambling does not always look the way most people expect. It is not just about the amount wagered — it is about the relationship you have with gambling and the impact it has on your daily life, finances, and relationships.
If any of the points below feel familiar, please consider using the self-exclusion tool or reaching out to one of the support organisations listed on this page.
- You gamble with money earmarked for rent, bills, groceries, or loan repayments — including obligations on Maybank, CIMB, or Public Bank accounts.
- You feel a compulsive urge to "chase" losses immediately after a bad session, increasing bet sizes to recover.
- You hide the extent of your gambling from family, friends, or a partner — including deposits or withdrawal notifications.
- You feel restless, irritable, or anxious when you cannot access gambling, or when you try to cut down.
- Gambling has become your primary method of dealing with stress, boredom, loneliness, or emotional difficulty.
- You have borrowed money, sold assets, or gone into debt to fund gambling activity.
- Significant time spent on gambling is affecting your work performance, personal relationships, or mental health.
Support Organisations and Helplines
If you or someone you know needs support with gambling-related issues, these organisations provide free, confidential assistance. All contact details below are displayed as plain text — please copy and use them directly.
Tips for Keeping Gambling Safe and Fun
Whether you are a new player from Johor Bahru or a long-time bently88 member in Petaling Jaya, these practical habits will help you maintain a healthy relationship with online gambling.
Enjoy bently88 the Right Way
Explore our full platform — slots, live dealer, EPL and Liga Super Malaysia sports betting — with responsible gambling tools active in your account from day one. Entertainment first, always.
For players aged 21 and above only. If gambling is causing harm, please use our self-exclusion tool or contact support resources listed on this page. Gamble responsibly.